Job Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Back of House Manager ensures the seamless execution of all administrative and operational activities related to the Stewarding and Room Service departments. This role focuses on behind-the-scenes operations, maintaining excellence in scheduling, inventory, compliance, and organizational efficiency. The Back of House Manager plays a critical part in upholding Faena’s standards of luxury service and operational excellence, without direct involvement in culinary preparation. 

This full-time position has an annual salary of $85,000. 

DUTIES AND RESPONSIBILITIES 

• Oversee all administrative functions for Stewarding and In-Room Dining operations. 

• Manage department scheduling, ensuring adequate coverage and labor compliance across Room Service and Stewarding teams. 

• Support the Director of F&B and Stewarding leadership with inventory management, ordering supplies, and maintaining accurate records. 

• Ensure compliance with all health, safety, and sanitation regulations in back-of-house areas. 

• Coordinate internal communications between Room Service, Stewarding, Culinary (where relevant), and other departments. 

• Collaborate with the Sales & Marketing teams to curate and deliver exceptional food and beverage experiences for exclusive occasions while ensuring alignment with brand standards and guest expectations. 

• Develop, implement, and maintain standard operating procedures for back-of-house service areas. 

• Assist with onboarding, training, and administrative tracking for Room Service Attendants and Stewarding team members. 

• Monitor the cleanliness, organization, and maintenance of stewarding areas, storage rooms, and pantries. 

• Handle daily administrative reporting, including labor tracking, attendance logs, and maintenance work orders. 

• Liaise with Engineering and Housekeeping departments regarding BOH maintenance and cleanliness needs. 

• Support Room Service in amenity logistics, tray/trolley organization, and equipment readiness. 

• Maintain discretion and confidentiality in all administrative and personnel matters. 

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. 

• Minimum of 2 years’ experience in hotel or luxury hospitality back-of-house operations. 

• Strong administrative and organizational background. 

• Knowledge of health and safety standards applicable to hotel food and beverage operations. 

• Proficiency with scheduling systems, inventory management software, and Microsoft Office Suite (Word, Excel, Outlook). 

• Ability to work flexible schedules, including nights, weekends, and holidays as business demands. 

• Demonstrated ability to lead teams with warmth, professionalism, and a service-minded spirit. 

SKILLS 

• Exceptional organizational and administrative skills. 

• Strong written and verbal communication abilities. 

• Ability to multitask and manage priorities effectively. 

• Detail-oriented with a commitment to excellence. 

• Collaborative and solution-driven mindset. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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