Job Description

Job Description

Insight Global is seeking a Clinic Office Manager in Honolulu, Hawaii. They will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. This is a hands-on role where you are expected to assist Medical Assistants with daily duties and provide training support. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consists of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers; and ensuring compliance with HIPAA and other privacy regulations

• Manage day-to-day operations of assigned clinic(s), including planning and coordinating work assignments for all clinic staff.

• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees, and daily approvals of employee timekeeping.

• Coach, mentor, and train employees for growth and development opportunities in skill, knowledge, and empowerment.

• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.

• Maintain ongoing on-site provider satisfaction through engagement and retention efforts.

• Responsible for cross-training staff in front-end administrative tasks and back-end duties such as diagnostics and vitals.

• Implement policies, procedures, goals, and objectives for assigned staff.

• Ensure strict confidentiality of all medical records, PHI, and PII.

• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.).

• Manage clinic(s) budgets, including medical and office supply inventory.

• Assist Regional Managers with provider scheduling.

• Review and analyze clinic metrics to ensure company goals are met (e.g., weekly, quarterly, annually).

• Assist in the examination process of patients: measure vital signs, interview patients, record information on charts, and conduct diagnostic testing.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor's degree in healthcare or Master's with 2 years

• At least 2 years supervising teams or projects, in a clinical setting

• National Medical Assistant Certification

• Basic Life Support (BLS) certification within 30 days of hire - Ability to perform back-office duties as a working manager

• Strong leadership, prioritization, delegation, and communication skills

• Understanding of medical terminology

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