Desktop Support Analyst Job at SPAR Information Systems LLC, Nashville, TN

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  • SPAR Information Systems LLC
  • Nashville, TN

Job Description

The Mobile Device Coordinator accurately and timely provisions and ships devices to members. Includes charging, stickering, and casing devices along with processing retrievals and shipping chargers.

Responsibilities:

  • Provisions devices as needed per member.
  • Fulfills orders for new devices, retrievals, chargers, etc.
  • Utilizes FedEx system to monitor and track device delivery and updates in appropriate CareBridge systems accurately and timely.
  • Assist with procurement of mobile devices and cases.
  • Receiving, testing, and cleansing of inbound (returned) mobile devices.
  • Knowledgeable about the Home and Community Based Services (HCBS) provider community within local markets, including the various services provided and how they interact with the CareBridge platform.
  • Maintains excellent punctuality and attendance during work hours.
  • Other duties as assigned.

Qualifications:

Required:

  • Experience installing, configuring, and troubleshooting mobile devices and software.
  • Previous fulfillment or shipping experience.
  • Customer service focused and professional.
  • Team player with proven ability to develop strong working relationships within a matrix organization.

Preferred:

  • General HCBS and/or Long-Term Support Services (LTSS) product and customer knowledge.

Job Tags

Hourly pay, Local area, Work from home,

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