Job Description

Bring Your Passion.

Appalachian Community Services is seeking a Director of Operations to be responsible for growing and managing the successful business operations and performance outcomes of all partner companies in defined state(s) regions. The Director of Operations directly supervises Level 3 and/or Level 2 Management roles. This position may also directly supervise other designated groups such as administrative support, clinical and/or direct care. The Director of Operations will plan, direct, coordinate, and oversee operations activities at the partner level, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of each partner.

Position Highlights.

• Provide operational leadership for assigned regions , ensuring consistent implementation of systems, directives, and ncgCARE centralized services across all operating units.

• Oversee and support Group-level management teams , including Directors of Business Operations and shared resources in HR, Quality, Compliance, and Finance, ensuring alignment with organizational goals.

• Ensure regulatory and policy compliance by maintaining up-to-date policies and procedures and serving as the subject matter expert on state laws and regulations for all partners within the Group.

• Drive business performance and growth through development and monitoring of fiscal plans, dashboards, KPIs, and monthly management reports, and by leading performance improvement initiatives that enhance access, efficiency, and profitability.

• Lead and supervise Group leadership staff , holding regular meetings to ensure accountability, timely completion of initiatives, and effective communication across ncgCARE and its partner organizations.

The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

Position Qualifications:

• Education : Bachelor’s degree in Business, Finance or other comparable field with emphasis on Business is required. Master's degree preferred.
• Experience : Minimum of five years working experience in the field of management or finance services management of multiple service disciplines and/or locations with proven success.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Advancement and Career Development Opportunities

Join a team dedicated to providing responsive, effective, and compassionate care to our communities. Together, we can make a difference—starting with you.

Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.

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