Job Description

Front Desk Receptionist – Independent Living Facility
Location: Allegria Village, Dearborn, MI
Department: Independent Living
Schedule: Full-Time | Shift: 12:00 PM – 8:00 PM | Days Off: Wednesday & Thursday
Availability: Must be able to work every weekend, this is a set schedule.

Join Our Team at Allegria Village!

Allegria Village, a premier senior living community in Dearborn, is seeking a friendly, professional, and service-oriented Front Desk Receptionist to support our Independent Living residents. If you're a people person who thrives in a warm, fast-paced environment, we’d love to hear from you!

Position Overview:

As the first point of contact for residents, families, staff, and visitors, the Receptionist plays a vital role in creating a welcoming atmosphere while providing administrative support. This role is responsible for handling all front desk responsibilities, including phone operations, visitor management, and mail distribution.

Key Responsibilities:

• Operate a multi-line phone system: answer, route, and place calls; retrieve and forward voicemail messages.

• Provide general information, directions, and assistance to callers and visitors.

• Greet and direct residents, visitors, vendors, and staff in a courteous and professional manner.

• Maintain and update resident directory, floor plans, and room listings.

• Manage front desk sign-in/out logs for residents and guests.

• Handle outgoing mail postage; sort and distribute incoming mail, packages, newspapers, and floral deliveries.

• Ensure all deliveries are directed to the appropriate person and follow up on unclaimed items.

• Maintain up-to-date internal contact lists for staff and departments.

• Log daily events and provide shift handoff updates to evening receptionist.

• Report concerns or issues promptly to the Support Services Manager.

• Perform additional administrative or clerical duties as assigned.

Qualifications:

• High school diploma or GED required.

• Previous front desk, receptionist, or administrative experience preferred.

• Strong phone etiquette and verbal communication skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Exceptional customer service skills with a friendly and approachable demeanor.

• Highly organized, detail-oriented, and able to multitask efficiently.

• Ability to remain calm and think on your feet in a fast-paced environment.

• Professional appearance and demeanor at all times.

• Genuine compassion and enthusiasm for working with seniors.

Physical Requirements:

• Ability to lift up to 20 lbs.

• Must be able to walk, stand, bend, push, pull, stretch, and type throughout the shift.

Allegria Village is proud to be an Equal Opportunity Employer.
We foster a welcoming and inclusive environment and are committed to enriching the lives of our residents—and our team members.

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