Job Description
Hybrid 3 days/week (Tues - Thurs) to Charlotte, NC / Hartford, CT / Columbus, OH
Define solution blueprints and application layering (ECS), class structure, ruleset/versioning, and integration patterns.
Facilitate DCO (Directly Capture Objectives) sessions to shape epics/stories with clear acceptance criteria and NFRs.
Review feature designs for guardrail compliance, scalability, and maintainability; approve complex rule strategies.
Run design reviews and enforce coding standards, reusable components, and rule modularity.
Monitor application health via PDC/PAL/Tracer, address performance hotspots, and guide indexing/caching strategies.
Own security posture: ABAC/RBAC, authentication/SSO, encryption, and auditability across cases and data pages.
Model case lifecycles (stages/steps), decisioning and business rules; design data pages (modes/scopes) and persistence.
Define integration contracts (REST/SOAP, queues, eventing), error handling and retry policies; oversee connector implementations.
Partner with front-end teams on DX API usage, composable UI, and accessibility standards.
Shape CI/CD pipelines: product packaging, ruleset promotion, deployment automation, and environment synchronization.
Coordinate configuration and migration plans across dev/test/stage/prod; validate rollback and recovery strategies.
Translate technical trade-offs for business/product leaders; provide clear status and risk callouts.
Align architecture decisions with roadmaps, compliance requirements, and SLA commitments.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
PEGA Lead System Architect (LSA) certification (current) and 7-10+ years of Pega Platform experience
Proven track record leading enterprise-scale Pega implementations (multi-app programs, complex case orchestration)
Deep expertise in Pega application layering, class structure (ECS), and rule resolution mechanics
Mastery of case lifecycle design (stages/steps), decisioning, business rules, and workflows
Strong command of data modeling in Pega: data types, data pages (modes/scopes), persistency, and referencing patterns
Experience establishing guardrails, coding standards, and architecture governance (reviews, compliance, technical debt management)
Hands-on performance engineering: PAL, PDC, Tracer, DB index strategy, queue processors, and requestor management
Integration architecture using REST/SOAP connectors, messaging (JMS/Kafka), authentication/SSO, and error handling patterns
Expertise in security and access control: roles/privileges, attribute-based access, authentication/authorization, auditability
DevOps & CI/CD for Pega: pipeline design, product packaging, ruleset/versioning strategy, deployment automation, environment promotion
Experience with App Studio vs. Dev Studio collaboration and scalable low-code enablement for business teams
Agile delivery leadership: DCO (Directly Capture Objectives), backlog shaping, story decomposition, and acceptance criteria definition
Excellent documentation skills: solution blueprints, architecture diagrams, non-functional requirements (NFRs), and runbooks Experience driving Pega upgrades (e.g., 8.x to latest) or cloud migrations (on-prem ? Pega Cloud)
Background in Decisioning/Customer Service (CDH, Next Best Action) or Industry frameworks (Financial Services, Insurance, Healthcare)
Designing for high availability and resiliency: node strategy, stateless patterns, queue throughput, and failover planning
Familiarity with DX API, composable UI, and front-end integration patterns
Building and scaling a Pega Center of Excellence (CoE): patterns library, reusable components, and governance processes
Coaching and mentoring SSAs/CSAs, performing design reviews, and leading technical communities of practice
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