Job Description

What your day looks like

You start by reviewing the calibration queue and project timelines, then head to a customer site to verify, repair, and certify critical instruments. On arrival, you reference quality control manuals and testing specifications to determine how each device must be evaluated. You set up and configure calibration equipment, regulate environmental and instrument factors, and run tests while monitoring performance to pinpoint any functional issues and define the exact adjustments needed.

Once optimal performance is reached, you lock it in—applying tamper seals to prevent unintended readjustments—and prepare precise calibration certificates and data reports. Malfunctioning devices are either repaired by you, routed for rework, or salvaged for parts as appropriate. When unique situations arise, you locate or author new calibration procedures and select/install the necessary accessories to extend measurement capability.

Back at the lab, you lead repair and calibration testing projects to hit target completion dates, train teammates, and collaborate with engineering, quality, and laboratory personnel on the design, evaluation, and calibration of measurement standards, instruments, and test systems. You contribute to new product capabilities and standards, engage with industry and governmental standardization committees and professional societies, and drive continuous improvement through our Service/Quality initiatives—quantitatively monitoring processes, completing quality core classes, living our Core Values, and adhering to company and customer safety protocols.

What you'll do

• Travel to customer locations for calibration, repair, and technical support as needed.
• Interpret QC manuals and test specs to determine appropriate tests and calibration steps.
• Evaluate calibration/repair jobs and set up test or calibration equipment.
• Observe readings and performance to identify defects and determine calibration actions.
• Adjust calibration mechanisms to achieve specified operational performance.
• Apply sealing compounds to secure settings and protect the calibration state.
• Reject, repair, or route malfunctioning devices for rework or parts salvage.
• Issue calibration certificates and data reports with complete documentation.
• Redesign or adjust measurement capability to minimize errors; disassemble when needed to find root causes.
• Select and install accessories and fixtures appropriate to the task.
• Complete service reports and maintain databases and records.
• Locate or create calibration procedures when existing documentation is insufficient.
• Assist in developing new product capabilities and standards.
• Manage repair/calibration testing projects to meet target completion dates.
• Provide training and guidance to colleagues and customers.
• Develop calibration methods and techniques grounded in measurement science and the required accuracy/precision.
• Direct engineering, quality, and lab personnel in the design, manufacture, evaluation, and calibration of standards, instruments, and test systems to ensure approved instrumentation is selected.
• Advise on complex measurement challenges and exchange knowledge via standards committees and professional societies.
• Lead Service/Quality initiatives; implement continuous improvements and monitor processes quantitatively. Complete required quality core classes and apply the techniques learned. Use our Core Values daily. Follow all company and customer safety procedures.

Qualifications

Education & Experience

• Bachelor's degree (four-year college/university) and six years of relevant experience, or an equivalent combination of education and experience.

Essential knowledge, skills, and abilities

• Read and interpret safety rules, operating/maintenance instructions, and procedure manuals.
• Write routine reports and correspondence; communicate effectively with customers and employee groups.
• Apply mathematical concepts: probability, statistical inference, plane/solid geometry, and trigonometry.
• Use fractions, percentages, ratios, and proportions in practical contexts.
• Execute instructions delivered in written, oral, or diagram form.
• Solve problems involving several concrete variables in standardized situations.

Desirable attributes

• Collaborative team player
• Organized and detail-focused
• Self-motivated with strong prioritization skills

Core competencies

• Communication
• Customer Focus
• Safety

Physical demands and work environment

This role frequently requires standing, walking, using hands/fingers, reaching with arms, climbing/ascending/descending or balancing at heights (ladder or lift may be required), and stooping, kneeling, crouching, or crawling in confined spaces, as well as talking and hearing. Sitting occurs occasionally. You may occasionally lift or move more than 50 pounds. Close and color vision are regularly necessary. There is occasional exposure to outdoor weather and electrical shock risk. Work is commonly performed in a factory setting that is usually very loud, with potential exposure to hazardous materials and greasy or slippery floors.

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