Job Description

GENERAL SUMMARY OF DUTIES - The Project Coordinator is responsible for supporting internal and external projects as assigned in accordance with Compass work instructions while diligently safeguarding all protected health information (PHI), confidential client and company data by adhering to all privacy and security policies and procedures.

SUPERVISION RECEIVED - Reports to Director, Coding, Billing and Clinical Documentation Services

SUPERVISION EXCERCISED - None.

TYPICAL PHYSICAL DEMANDS - Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight for data entry and to record, prepare, and communicate appropriate reports. Requires ability to lift up to 25 lbs.

TYPICAL WORKING CONDITIONS - Remote work in employee’s home-based office.

FLSA STATUS: - Non-Exempt

RESPONSIBILITIES

• Coordinate project flow, setup, tasks, and ongoing project work as directed. This includes confirming project scope, completing all documentation (check lists, setup forms, etc.), participating in client meetings as necessary providing status updates as requested.
• Maintain Compass task system, including adding new tasks, updating existing tasks, and monitoring task list for potential adjustment based on project schedules and workloads. Discuss issues with management for timely resolution.
• Assist in maintaining all client provider directories by reviewing data, adding new entries, or editing existing entries per direction, validating data as needed. Discuss issues with management for timely resolution.
• Set up and maintain client document libraries per work instructions for new and future reviews.
• Assist in maintaining ongoing review samples lists for various clients. Discuss issues with coding specialists and/or management for timely resolution.
• Securely access client systems (such as EMR’s, EHR’s, PM systems, VPN’s) to retrieve claims and records to be reviewed per established work instructions and following all HIPAA Security guidelines.
• Assemble records for reviews and redact PHI in claims and records per work instructions and upload them to the Compass Coding Software for review.
• Contact scheduled providers to remind them of scheduled education meetings per the Booking calendar and document the reminder per work instructions. Contact the Coding, Billing and Clinical Documentation Improvement Specialist with any conflicts or cancellations per work instructions.
• Proof and securely distribute the coding review reports per work instructions for the specified client. Follow up per the established timelines on distributed reports to ensure a coding education meeting is scheduled.
• Oversee the client Record Fulfillment projects including logging the request, establishing a project planner, acknowledging receipt of the request to the client, fulfilling the request, sending the completed request, and closing the project planner per work instructions. Securely access client systems (such as EMR’s, EHR’s, PM systems, VPN’s) to retrieve records to fulfill a record request per established work instructions and following all HIPAA Security guidelines.
• Data production, analysis, and compilation for client reports as directed per established schedule, such as weekly client reports, or as directed by management.
• Maintain records and work papers, including EOQ (end of quarter) processes for all clients per work instructions ensuring all HIPAA Security guidelines are met.
• Create and maintain work instructions for applicable processes. Update the work instruction master tracking tool per protocol.
• Communicate with clients as directed by management using approved, secure communication methods as necessary. Monitor client shared email boxes to ensure timely responses.
• Participate in internal and external meetings and training and development activities as directed.
• Other tasks, projects, duties as assigned.

EDUCATIONAL REQUIREMENTS

• High School diploma required.
• Training and education in project management, medical practice operations and/or medical coding and billing preferred.

SKILLS REQUIREMENTS

• High degree of proficiency with MS Office 365 and all related applications including MS Word, MS Excel, MS Share Point, and MS Teams.
• Proficiency with creating and manipulating Adobe documents for eSignatures, editing, redacting, and .pdf portfolio creation.
• Ability to work independently, exercise initiative and problem solve independently.
• Ability to apply written policies and work instructions to solve everyday problems and deal with a variety of situations without the regular assistance of management.
• Baseline knowledge of practice management systems, electronic medical record systems, information system/computer networks, hardware and software options, programs, and applications.
• Knowledge of organizational policies and procedures.
• Expertise/training in medical practice operations, and/or billing and coding.
• Proficiency with MS Office 365 and related applications including MS Word, MS Excel, MS Bookings and MS SharePoint as well as Adobe Acrobat and other software applications.
• Ability to deliver professional customer service per Compass guidelines sometimes under stressful conditions. 

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