Job Description

Salary: $46,080 - 61,360 per year Requirements:

• 1-3 years of experience with QuickBooks Online; preferred knowledge in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money or completion of Intuit Academy Bookkeeping Certification
• Proven background in a customer support role, ideally in a tech or SaaS setting
• Active QuickBooks Online Level 1 Certification is mandatory and must be available prior to starting
• Strong understanding of bookkeeping principles and financial terminology
• Demonstrated ability to analyze complex challenges, pinpoint root causes, and communicate effective solutions
• Minimum of 2 days a week in-office for 4 hours a day; must have a reliable high-speed internet connection for remote work

• Deliver exceptional technical and consultative support to Mid-Market QuickBooks users
• Troubleshoot software-related issues through phone and chat, maintaining a professional and reassuring demeanor
• Apply our prosperity principles to customer solutions
• Act as the advocate for Mid-Market customers, taking ownership of their success
• Collaborate with departments such as Learning & Development, Sales, and Product Management to convey client feedback and enhance the product and customer experience
• Foster high-quality interactions that instill confidence in our service
• Identify trends and opportunities within the Mid-Market segment to innovate our service model
• Guide clients through advanced QuickBooks Online functionalities, promoting effective use of the platform
• Stay updated with all changes, new features, and functionalities of the QuickBooks Online platform to be a trusted advisor

• Support

More:

We are dedicated to providing a unique support experience for our Mid-Market clients, focusing on companies with annual revenues exceeding $2.5 million. This role combines technical product support, financial understanding, and strategic customer service, allowing us to meet the specialized needs of our customers. We offer competitive compensation, including a performance-based pay structure, cash bonuses, equity rewards, and additional benefits to support our team. This position requires a hybrid working approach, with at least two days in the office weekly, as we aim for continuous improvement and collaboration within our dynamic environment.

last updated 1 week of 2026

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