Job Description

Salary: $46,080 - 61,240 per year Requirements:

• 1-3 years of experience with QuickBooks Online, ideally including QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
• Alternative consideration for candidates with a completed Intuit Academy Bookkeeping Certification
• Proven background in a customer support role, especially in tech or SaaS environments
• Active QuickBooks Online Level 1 Certification required prior to starting
• Strong grasp of bookkeeping principles and financial terminology
• Ability to analyze intricate challenges, pinpoint root causes, and articulate effective solutions
• Minimum of 2 days in-office work, 4 hours per day
• High-speed internet connection (DSL, cable, or fiber) required for remote work

• Deliver exceptional technical and consultative support for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software issues via phone and chat in a professional manner
• Apply our prosperity principles to enhance customer solutions
• Serve as the voice of the Mid-Market customer, ensuring their success
• Collaborate with teams such as Learning & Development, Sales, and Product Management to share client feedback and enhance product and customer experience
• Create high-quality customer interactions that inspire confidence
• Identify trends and opportunities in the Mid-Market segment to develop a unique service model
• Guide clients through advanced features of QuickBooks Online, including invoicing and payroll
• Stay updated on all QuickBooks Online features and updates to maintain trusted advisory status

• Excel
• Support

More:

We are committed to offering a distinct support experience for our Mid-Market customers, which include businesses generating over $2.5 million in annual revenue. This role seeks enthusiastic individuals who excel in technical product support, financial knowledge, and exemplary customer service. We take pride in our principles of Advocacy, Ownership, and Expertise, and we value collaboration across our teams to drive positive change. Our competitive compensation package includes a rewarding pay-for-performance structure, cash bonuses, equity rewards, and comprehensive benefits. We foster an environment where active contributions to collective goals are encouraged, promoting prosperity within our client community.

last updated 1 week of 2026

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