Job Description

Salary: $48,000 - 61,360 per year Requirements:

• 1-3 years of experience utilizing QuickBooks Online, with a preference for QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
• Alternatively, a completed Intuit Academy Bookkeeping Certification is acceptable
• Demonstrated experience in a customer support environment, ideally within tech or SaaS sectors
• An active QuickBooks Online Level 1 Certification is mandatory and must be presented before starting
• Strong grasp of bookkeeping principles and financial jargon
• Proven capability to dissect complex problems, identify underlying issues, and communicate viable solutions effectively
• Must be available to work a minimum of 2 days in the office for 4 hours each day
• Reliable high-speed internet connection (DSL, cable, or fiber) is required for remote work

• Provide exceptional technical and consultative assistance for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software issues via phone and chat, maintaining a professional and supportive demeanor
• Implement our prosperity principles in customer solutions
• Represent the voice of the Mid-Market customer, ensuring their success through strong advocacy
• Collaborate with teams such as Learning & Development, Sales, and Product Management to relay client feedback and enhance both product and customer experience
• Foster high-quality customer interactions that build confidence among users
• Identify trends and opportunities within the Mid-Market segment to develop a unique service model
• Assist clients with the advanced features of QuickBooks Online, including invoicing, complex bookkeeping, account setup, and payroll
• Stay informed on all updates, features, and enhancements related to QuickBooks Online to act as a reliable advisor

• Support

More:

We are committed to hiring passionate individuals to enhance support for our Mid-Market customers, specifically those with over $2.5 million in annual revenue. In this role, you will combine technical product expertise, financial insight, and exceptional customer service. We value collaboration and leadership in driving change and expect excellent communication skills to convey complex information understandably. As part of our team, you will enjoy a competitive compensation package, including a base pay range of $23.00 to $29.50 in California, along with bonus opportunities and equity rewards. Our workplace promotes diversity and fairness in pay, regularly assessing equity across ethnic and gender categories.

last updated 1 week of 2026

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