Job Description

Salary: $46,080 - 61,360 per year Requirements:

• 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
• Proven experience in a customer support position, ideally within a tech or SaaS environment
• An active QuickBooks Online Level 1 Certification, required prior to starting
• Strong knowledge of bookkeeping principles and financial terminology
• Ability to analyze complex problems, identify underlying issues, and propose effective solutions
• Minimum hybrid work requirement of 2 days in the office for 4 hours each
• High-speed internet connection (DSL, cable, or fiber) required for remote work

• Provide exceptional technical and consultative support for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software-related problems via phone and chat, maintaining professionalism and reassurance
• Apply prosperity principles to formulate customer solutions
• Act as the advocate for Mid-Market customers, ensuring their success
• Collaborate with Learning & Development, Sales, and Product Management teams to communicate client feedback and improve the product and customer experience
• Create positive customer interactions that build trust and confidence
• Identify trends and opportunities within the Mid-Market sector to develop a unique service model, utilizing field expertise
• Guide clients through advanced QuickBooks Online functionalities, including invoicing, complex bookkeeping, and payroll setup
• Stay updated with all QuickBooks Online features and functionalities to serve as a reliable advisor

• Support

More:

We are dedicated to fostering a culture that emphasizes support for our Mid-Market customers, particularly those with over $2.5 million in annual revenue. Our team is driven by our Prosperity Principles of Advocacy, Ownership, and Expertise. We seek tech-savvy individuals who are excellent problem-solvers and possess strong bookkeeping knowledge. This role offers a competitive compensation package with performance-based rewards and benefits, encouraging collaboration and change leadership. You will be joining a dynamic team focused on delivering outstanding customer experiences, with in-office and remote work flexibility.

last updated 1 week of 2026

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