QuickBooks Online Mid-Market Specialist - Hybrid - Santee Job at Intuit, Santee, CA

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  • Intuit
  • Santee, CA

Job Description

Salary: $46,080 - 61,360 per year Requirements:

  • 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
  • Proven experience in a customer support position, ideally within a tech or SaaS environment
  • An active QuickBooks Online Level 1 Certification, required prior to starting
  • Strong knowledge of bookkeeping principles and financial terminology
  • Ability to analyze complex problems, identify underlying issues, and propose effective solutions
  • Minimum hybrid work requirement of 2 days in the office for 4 hours each
  • High-speed internet connection (DSL, cable, or fiber) required for remote work
Responsibilities:
  • Provide exceptional technical and consultative support for Mid-Market QuickBooks users
  • Troubleshoot and resolve intricate software-related problems via phone and chat, maintaining professionalism and reassurance
  • Apply prosperity principles to formulate customer solutions
  • Act as the advocate for Mid-Market customers, ensuring their success
  • Collaborate with Learning & Development, Sales, and Product Management teams to communicate client feedback and improve the product and customer experience
  • Create positive customer interactions that build trust and confidence
  • Identify trends and opportunities within the Mid-Market sector to develop a unique service model, utilizing field expertise
  • Guide clients through advanced QuickBooks Online functionalities, including invoicing, complex bookkeeping, and payroll setup
  • Stay updated with all QuickBooks Online features and functionalities to serve as a reliable advisor
Technologies:
  • Support

More:

We are dedicated to fostering a culture that emphasizes support for our Mid-Market customers, particularly those with over $2.5 million in annual revenue. Our team is driven by our Prosperity Principles of Advocacy, Ownership, and Expertise. We seek tech-savvy individuals who are excellent problem-solvers and possess strong bookkeeping knowledge. This role offers a competitive compensation package with performance-based rewards and benefits, encouraging collaboration and change leadership. You will be joining a dynamic team focused on delivering outstanding customer experiences, with in-office and remote work flexibility.

last updated 1 week of 2026

Job Tags

Full time, Work at office, Remote work,

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