Job Description

Salary: $46,080 - 61,360 per year Requirements:

• 1-3 years of experience with QuickBooks Online, preferably including QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, or possess a completed Intuit Academy Bookkeeping Certification.
• Demonstrated customer support experience, ideally in a technology or SaaS environment.
• Active QuickBooks Online Level 1 Certification required prior to start date.
• Strong understanding of bookkeeping principles and financial terminology.
• Proven capability to analyze complex issues, identify underlying causes, and propose effective solutions.
• Must be comfortable in a hybrid work model, requiring at least 2 days in the office for 4 hours each day.
• High-speed internet connection (DSL, cable, or fiber) is necessary for remote work.

• Offer exceptional technical and consultative support to Mid-Market QuickBooks users.
• Troubleshoot and resolve intricate software-related queries via phone and chat with professionalism and assurance.
• Apply prosperity principles while addressing customer needs.
• Serve as the advocate for Mid-Market customers, ensuring their success.
• Collaborate with teams such as Learning & Development, Sales, and Product Management to deliver client feedback and enhance product and customer experience.
• Foster innovative customer interactions that build confidence.
• Identify trends and opportunities in the Mid-Market sector to develop a distinctive service model, utilizing field expertise.
• Assist clients in navigating the advanced features of QuickBooks Online, including invoicing, bookkeeping, account setup, payroll, and more, empowering them to thrive through effective platform usage.
• Ensure ongoing expertise by staying updated on all developments, new features, and functionalities of QuickBooks Online to act as a knowledgeable advisor.

• Support

More:

We are a dynamic company focused on delivering a unique support experience to our Mid-Market clients, specifically those with annual revenues exceeding $2.5 million. Our role requires a fusion of technical support, financial understanding, and strategic service excellence. We champion our Prosperity Principles which prioritize Advocacy, Ownership, and Expertise. We offer competitive compensation, including a cash bonus and equity rewards, as well as benefits in line with our company policies. Join us in creating significant impacts through teamwork and innovation.

last updated 1 week of 2026

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