Job Description

Acadian Client Services (ACS) is a division of Acadian Companies handling all of the billing and revenue cycle functions for the Ground Ambulance and Air Med divisions. We are seeking a motivated and experienced professional to join our team as a  Revenue Cycle Manager .

This leadership role will oversee the following departments:

• Customer Service
• Pre-Scheduled Transports (PST)
• Reimbursement Utilization Management (RUM)
• Coding and Documentation Center (CDC)

Job Summary: The Revenue Cycle Manager is a key leadership role within ACS, responsible for overseeing revenue cycle functions and accounts receivables within their assigned departments. Working closely with the broader revenue cycle management team, this individual will provide direction, make strategic decisions, and implement processes designed to maximize reimbursement, improve efficiency, and ensure operational excellence.

The ideal candidate will demonstrate strong leadership abilities, excellent communication and interpersonal skills, and the ability to guide a team toward achieving departmental and organizational goals.

JOB LOCATION: Lafayette, LA - This position is based in the office, Monday-Friday 8:00 AM - 5:00 PM.

REPORTS TO:  Senior Director of Revenue Cycle 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the overall process and procedures related to A/R and billing
• Development and leadership of team members involved in the billing process
• Experience utilizing Apttus/Salesforce platforms to support contract lifecycle management, streamline billing workflows, improve accuracy of invoicing, and enhance reporting capabilities
• Establish and maintain good working relationships with key customers, vendors and other party payers 
• Develop and monitor departmental goals/objectives to meet company wide goals
• Continuously assesses and improves the department's performance using KPIs and OKRs
• Responsible for hiring, training, and maintaining a productive team while staying within budget guidelines
• Develops and implements billing policies, procedures and systems ensuring timely and clean claims 
• Work with each direct report to establish goals and objectives annually and monitor progress to enhance professional development
• Ensure compliance with HIPAA, CMS and other state and federal regulations
• Develops and implements collection policies, procedures and systems ensuring prompt and accurate payments and aggressively pursues collection of accounts
• Maintains good working relationship with contractors and third party payors
• Develop and implement standardized reporting , including but not limited to trending, collections, aging receivables, productivity, quality control
• Responsible for establishing an effective relationship with operations and sales leadership personnel to ensure effective workflows
• Responsible for the submission of thorough work orders to the Business Rules Programming team for workflow automation improvements
• Other duties and responsibilities, as assigned

QUALIFICATIONS:

• Bachelor's Degree in Business or Health Care Administration or 5 or more years of relevant experience in lieu of degree
• Proficient with Microsoft Office Products or equivalent platforms
• Working knowledge of medical billing and federal/state regulations for billing
• Positive customer relations skills
• Ability to work effectively as a member of interactive teams
• Ability to lead and manage multiple direct reports
• Excellent communication, organizational, interpersonal and analytical skills
• Professional work ethic and dress code
• Ability to adhere to productivity goals, departmental and company guidelines, policy and procedures
• Ability to work independently
• Punctual with strong attendance history
• Maintain highest level of confidentiality

Benefits (Included but not limited to):

• 401(k)
• ESOP (Employee Stock Ownership Program)
• Health Insurance - Medical, Dental, Vision

EOE/AA:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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